Privacy Policy & Terms

Your privacy and data security are our top priorities. Learn about our policies and commitment to protecting your information.

Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Information We Collect

MedIntelix Global collects and processes the following types of information in accordance with HIPAA regulations:

  • Protected Health Information (PHI) as required for billing and revenue cycle management
  • Practice and provider information for service delivery
  • Contact information for communication purposes
  • Technical information for system integration and support

2. How We Use Your Information

We use collected information solely for the following purposes:

  • Processing medical claims and managing revenue cycle
  • Communicating with insurance payers and clearinghouses
  • Providing customer support and service delivery
  • Generating reports and analytics for your practice
  • Ensuring compliance with healthcare regulations

3. Data Security and HIPAA Compliance

We maintain strict security measures to protect your data:

  • 256-bit SSL encryption for all data transmission
  • Regular security audits and vulnerability assessments
  • Employee background checks and HIPAA training
  • Multi-factor authentication and access controls
  • Comprehensive audit trails and monitoring

4. Information Sharing

We share information only as necessary for service delivery:

  • With insurance payers for claim processing
  • With clearinghouses for electronic claim transmission
  • With your designated practice management system
  • As required by law or regulation
  • With your explicit written consent

5. Data Retention

We retain information according to legal requirements and industry standards:

  • PHI is retained for 7 years after the last service date
  • Financial records are maintained for 7 years for audit purposes
  • Technical logs are kept for 1 year for troubleshooting
  • Secure destruction of all data after retention periods

6. Your Rights

Under HIPAA and other applicable laws, you have the right to:

  • Request access to your information
  • Request corrections to inaccurate information
  • Request restrictions on use and disclosure
  • Request alternative communication methods
  • File complaints regarding privacy practices

Terms of Service

1. Service Agreement

By engaging MedIntelix Global's services, you agree to these terms and conditions. Our services are provided on a professional basis in accordance with industry standards and applicable regulations.

2. Service Scope

Our services include:

  • Revenue cycle management and optimization
  • Medical claims processing and submission
  • Prior authorization management
  • Denial management and appeals
  • Patient billing and collection services
  • Financial reporting and analytics

3. Service Provider Responsibilities

Healthcare providers are responsible for:

  • Providing accurate and complete patient information
  • Maintaining proper clinical documentation
  • Timely communication of changes or issues
  • Compliance with all applicable healthcare regulations
  • Payment of fees according to agreed terms

4. Pricing and Payment

Service fees are charged per session as outlined in your service agreement. Payment terms are net 30 days from invoice date. Late payments may incur additional charges as specified in your contract.

5. Limitation of Liability

MedIntelix Global's liability is limited to the amount of fees paid for services. We are not liable for consequential damages, lost profits, or indirect damages. Our maximum liability does not exceed the total fees paid in the 12 months preceding any claim.

6. Termination

Either party may terminate services with 30 days written notice. Upon termination, all data will be returned or securely destroyed according to your instructions and applicable regulations.

7. Dispute Resolution

Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will take place in Los Angeles County, California.

Contact Information

For questions about these policies or to exercise your rights, contact us:

MedIntelix Global

USA Office

32 N Gould St., Sheridan, WY 82801

India Office

Plot No 337, Phase 2, Industrial Area Phase II, Chandigarh, 160002

Phone: N/A

Email: support@medintelixGlobal.com